Our Policies: Shipping, Warranty, & Cancellation
STATE AND FEDERAL RULES / BAN STATE INFO
ALL STATE AND FEDERAL LAWS APPLY.
ALL NFA LAWS APPLY
IF you live in a State with infringements on your 2nd Amendment Rights, YOU (the buyer) are solely responsible for knowing what’s legal in your state. RED RIGHT HAND LLC is not held liable for mis-use by the end user of any product.
We do help our fellow Americans trapped behind the restrictive states, We can work with you to provide a product that meets your states restrictions, please email [email protected] before placing any order to determine if we can help you meet compliance.
ATTENTION LEO’s: IF you are active duty in any “Restrictive State”, RED RIGHT HAND LLC does not recognize your “Exempt” status to any state law that is actively restricting law abiding citizen’s right to bear arms. LEO’s will be held to the same standards of those who live under those un-constitutional restrictions by their state.
MAGAZINE SHIPPING RESTRICTIONS
The following is a list of government-mandated shipping restrictions that we believe are currently in force. This summary is being provided as a convenience and is not intended to be conclusive. It is up to the User to determine the laws in the User’s state and local jurisdiction.
California:
No magazines over 10 rounds will be shipped to customers with shipping addresses in CA except to law enforcement or customers with high-capacity magazine permit.
Chicago and other counties within Illinois:
No magazines over the below capacities will be shipped to customers with addresses in the following areas.
Aurora, Illinois: Maximum capacity of 15 rounds.
Cook County, Illinois: Maximum capacity of 10 rounds.
Chicago, Illinois: Maximum capacity of 10 rounds.
Colorado: No magazines over the capacity of 15 rounds will be shipped to customers with shipping addresses in CO.
Connecticut: No magazines over the capacity 10 rounds will be shipped to customers with shipping addresses in CT. As of 10/1/13 in order to comply with CT Senate Bill No. 1160 magazines holding 10 rounds or less can only be purchased if buyer provides a copy of driver’s license and one of the following: state handgun carry permit, long gun certificate, or ammunition certificate.
District of Columbia: No magazines over the capacity of 10 rounds will be shipped to customers with shipping addresses in DC.
Hawaii: No magazines over the capacity of 10 rounds that are compatible with any pistol (to include magazines compatible with both a pistol and rifle) will be shipped to customers with shipping addresses in HI.
Maryland: No magazines over the capacity of 10 rounds will be shipped to customers with shipping addresses in MD.
Massachusetts: No magazines over the capacity of 10 rounds will be shipped to customers with shipping addresses in MA.
New Jersey: No magazines over the capacity of 10 rounds will be shipped to customers with shipping addresses in NJ.
New York: No magazines over the capacity of 10 rounds will be shipped to customers with shipping addresses in NY.
Vermont: No magazines over the capacity of 10 rounds for rifles and over 15 rounds for pistols will be shipped to customers with shipping addresses in VT.
Washington State: No orders can be shipped to Washington, this includes all parts and accessories.
IF you wish to Cancel your order with RED RIGHT HAND LLC, These Policies will be applied to the situation. Shipping will be re-funded in Full. The Percentage will be applied to the order total without the shipping fees. This covers our Creditor Expenses as well as Parts, Labor and Handling.
Standard Orders: 7% Re-Stocking fee
Pre-Orders: 10% Re-Stocking Fee.
Build to Orders: 15% Re-stock Fee, some instances depending on level of customization this Re-stocking fee can go as high as 25%.
Custom Orders: 40% Re-Stocking Fee due to the custom nature of the build and components that are often sourced.
Refunds from Cancellation:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We stand by our products. If you have an issue with one of our produced goods, send us an email at [email protected]. We can arrange the shipping and repair of the item.
We offer a Free barrel replacement on our uppers, RECCE LMG/IARs included. Once a Rifle barrel is no longer shooting Combat Accuracy (Begins grouping greater than 4moa), Hit us up and we’ll bring in your upper for barrel replacement and full service of the Upper. If you bought it as a complete unit from RED RIGHT HAND LLC, this will include a BCG Service as well.
COSMETICS & OEM PARTS
RED RIGHT HAND LLC does our absolute best to produce great looking products. We do not produce “Safe Queens”. Handling marks may be present on product. We do everything in our power to make this as minimal as possible. We do not offer “Blem” parts for sale or use blem parts on our builds. We work with other quality OEMs to get in great parts that meet our specifications and fitment requirements. Fit and Function is our foremost requirement. Cosmetic issues do not cause any functional issues to the product. On some parts we use, they could have nicks, dings, forging marks, existing handling marks from production prior to being coated/anodized. If these nicks and dinks are completely incased in their respective coatings and sealed, these are not classified by Us or our OEMs as “blemished”.
Cerro Forgings have been quite notorious since covid for having slight nicks and dings or muddled forging marks on their AR-15 Forgings. This has been industry wide and it’s un-avoidable. It doesn’t matter which OEM we have ordered from, we have seen this in multiple locations. These slight cosmetic “issues” however don’t effect the over all forging or machining quality of the part. If the part is in spec and fully coated, it is used.
Contact us at [email protected] for questions related to all of the above information.
